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Join our young, friendly and dynamic team of Camino Barcelona Spanish language school for this important role as an Accommodation officer! This job is perfect for you if you have experience in hospitality services, enjoy working with people and as part of the team, are responsible, with good communication skills, would love be finding solutions for the most efficient clients' placement, and have good time-management and prioritising skills.
Answer enquiries from Camino Barcelona and external clients regarding availability of On-site and Off-site apartments and Host families. This also includes entering information in the database, making requests to accommodation providers, monitoring progress until accommodation is secured, arranging airport pickups if needed.
Ensure that the On-site and Off-site apartments are always full by managing the bookings efficiently and using company's Booking.com account to fill any empty rooms.
Manage bookings in our On-site and Off-site apartments and host families, using company's systems to avoid the overbookings, and supporting the sales team through ensuring that the adequate availability is provided for every accommodation option.
Working with host families. Select and train new host families. Build relationships with Host families. Monitor the quality of existent Host families. Coordinate payment of host families in collaboration with the head of the Finance department.
Ensuring that the company's accommodation system is up-to-date, meaning that all the providers' information and drafts of the documents, providing important information students need upon their arrival, are updated in time.
Manage the cleaning team by giving proper instructions for each weekend. Check quality of cleaning and take all necessary steps to ensure On-site and Off-site apartments are cleaned to a high standard, carrying out risk assessments as necessary.
Coordinate closely with porters, to ensure the porter service is always provided and is of good quality. When on duty - respond to emergency calls outside normal working hours.
Ensure adequate security for the building is provided for the safety and well-being of guests, tenants and residents by following company's procedures, inluding the approprieate keys maintanance.